l o a d i n g

FAQ - General

We are here to help you succeed on Engipool.com! If you have any questions or need further assistance, please do not hesitate to reach out to us at support@engipool.com.

1. How do I create an account?

Click the "Sign Up" button on the homepage, select either "Freelancer" or "Employer," fill in your details, and verify your email address.

2. What should I include in my profile?

• For freelancers, include a professional photo, a detailed bio, list your skills, and showcase your past work. For employers, provide a clear description of your company or project needs.

3. How do I reset my password?

Click the "Forgot Password" link on the login page, enter your email address, and follow the instructions to reset your password.

4. How do I withdraw my earnings?

Go to the "Withdraw Funds" section in your account, select your preferred withdrawal method, and follow the instructions.

5. What should I do if I have a dispute with a client?

Try to resolve the issue directly with the client first. If that doesn’t work, contact our support team to initiate the dispute resolution process.

6. How do I release payments?

Payments are made through our secure escrow system. Funds are released to the freelancer upon project completion and your approval.

7. How do I contact customer support?

You can reach our support team by emailing support@engipool.com. We aim to respond to all inquiries within 24 hours.

8. What should I do if I don't receive my email OTP or any other email from Engipool.com?

If you don’t receive your email OTP or any other email, please check your spam or junk folder. If you still can't find it, contact our support team at support@engipool.com for further assistance.

9. What should I do if I encounter a technical issue on the site?

First, try refreshing the page or clearing your browser cache. If the issue persists, contact our support team with details of the problem.

10. How do I ensure my data is secure on Engipool.com?

We use encryption and other security measures to protect your data. Avoid sharing sensitive information directly through messages. Always use the platform’s built-in features for payments and communication.

11. Can I refer friends to Engipool.com?

Yes, use our referral program to invite friends. You can find the referral link in your account dashboard.

12. How do I report inappropriate behavior or content?

If you encounter inappropriate behavior or content, please report it immediately through the "Report" button or contact our support team with the details.